体育投注网址Silence is complicity. Speech is not enough. We’re committed to being an ongoing catalyst for change. Here are the latest steps we’re taking
Employing empathy for new and existing customers has become essential to customer service as the need for thoughtful and efficient responses has increased
体育投注网址The question is no longer “Should we use chatbots?” so much as “Where and how should we use chatbots?” to better serve our customers
As with any communication channel, there’s a right way and a less effective way to offer…
体育投注网址Trustpilot makes content easily accessible, improving agent efficiency and harnessing actionable analytics that can lead to the kind of self-service that drives scalability
Simplify your sales software so your reps can spend more time developing relationships and less time on apps
体育投注网址In this whitepaper we take a look at what has changed for SMB sales teams in recent years, the main issues facing SMB sales teams, and the role of technology at small and mid-sized companies
体育投注网址With automation and organization features, CRMs empower sales teams to work more efficiently and serve their customers more thoughtfully
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While the general use of customer relationship management software (CRM) has become the industry standard, it…
体育投注网址Zendesk is named a leader in the 2020 Gartner Magic Quadrant for the CRM Customer Engagement…
Zendesk stood out as a leader by adopting and strengthening its omnichannel digital customer engagement strategy with the acquisition of Smooch in 2019, and its vision for building a truly open platform on Sunshine
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Multiple moving parts can come together like a well-oiled machine, and group messaging is quickly becoming the way to do just that.
Zendesk supports several organizations that provide essential services to refugees, migrants, and asylum seekers. This World Refugee Day, learn how you can help, too.
Customer requests are increasingly prone to volatility, putting pressure on support teams as ticket volume fluctuates during the COVID-19 outbreak
The key is to find the right mix of knowledge base article templates for your customer-audience
Learn more CX trends we're seeing in 2020 and find out how CIOs are in a unique position to drive their organizations toward customer centricity.
Call center software can help your agents meet these expectations with minimal effort. The key is understanding the features and benefits that call center software can offer and then deciding which ones you need most.
Unlike a help desk, a service desk is an IT function that traditionally supports a business’s technology infrastructure. Instead of helping customers, service desks support employees
Top things hiring managers look for in a customer service resume