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Customer service management

The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.

What is a knowledge management system?

A knowledge management system is the process for gathering and sharing information within an organization and the technology used to manage those processes.

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Zendesk is FedRAMP authorized Article

Zendesk is FedRAMP authorized

Zendesk takes security very seriously—just ask the Fortune 100 and Fortune 500 companies that trust us with their data

Call center 101: What makes a successful call center? Article

Call center 101: What makes a successful call center?

Many customers still like to talk to customer service via phone. Find out how to build a strong call center operation that helps customers feel heard.

6 call center training tips for building an exceptional team of agents Article

6 call center training tips for building an exceptional team of agents

体育投注网址Here are six call center training tips to ensure your agents can deliver a positive, helpful customer experience

How to navigate the lasting impacts of COVID-19 on customer support Article

How to navigate the lasting impacts of COVID-19 on customer support

体育投注网址Forget what you think you know about customer support, for now. In just a few short…

6 essential skills for successful change management Article

6 essential skills for successful change management

Managing change isn't just a normal part of business, it's a normal part of life. Here are 6 skills your team needs to navigate change successfully

Organizational change management: 8 proven models to help navigate change Article

Organizational change management: 8 proven models to help navigate change

体育投注网址Change is rarely easy. Help your team navigate change with a change management strategy

How to write a call center resume (+5 free templates) Article

How to write a call center resume (+5 free templates)

体育投注网址With these resources, you’ll be set to create a polished, well-formatted resume that stands out from the competition

Inbound vs. outbound call centers: What’s the difference? Article

Inbound vs. outbound call centers: What’s the difference?

In this post, we’ll cover the key differences between each type of call center, along with the different types of inbound and outbound calls your team can make to reach customers